Refund Policy

1. Consultation Fees

1.1 Non-Refundable: Consultation fees are non-refundable once the consultation has commenced.

1.2 Cancellation Before Appointment: If you cancel at least 24 hours before your scheduled appointment, you may receive a full refund or credit towards a future consultation.

1.3 No-Show: Failure to attend a scheduled appointment without prior notice will result in forfeiture of consultation fees.

2. Treatment Packages

2.1 Before Treatment Begins: Full refund available if you cancel before any treatment sessions have commenced.

2.2 Partial Completion: If you have completed some sessions:

• Refund will be calculated based on unused sessions at standard per-session rates
• Processing fee of ₹500 will be deducted
• Refunds processed within 14-21 business days

2.3 Medical Reasons: If you cannot continue treatment due to medical reasons (certified by a physician), we will provide a pro-rated refund or allow package transfer to another eligible patient.

2.4 Package Validity: Treatment packages are valid for the period specified at purchase. No refunds for expired packages.

3. Products & Medicines

3.1 Unopened Products: Refund or exchange available within 7 days of purchase for unopened, unused products with original packaging and receipt.

3.2 Opened Products: No refunds on opened herbal formulations or supplements due to health and safety regulations.

3.3 Damaged/Defective Products: Full refund or replacement for products that are damaged, defective, or expired. Must be reported within 48 hours of purchase.

3.4 Wrong Product: If you receive the wrong product, we will exchange it at no additional cost within 7 days.

4. Panchakarma & Therapy Sessions

4.1 Individual Sessions: Non-refundable once session has started.

4.2 Cancellation: Cancel at least 24 hours in advance to reschedule without penalty.

4.3 Interrupted Sessions: If a session is interrupted due to clinic operational issues, you will receive a full credit for that session.

5. Franchise Fees

5.1 Initial Franchise Fee: Non-refundable once the Franchise Agreement is signed.

5.2 Before Agreement: If you withdraw your franchise application before signing the agreement, the application fee will be refunded minus a processing charge.

5.3 Training Fees: Non-refundable once training has commenced.

6. Refund Process

6.1 Request Submission: Submit refund requests via email to refunds@bestayurvedaclinic.com or in-person at any clinic with:

• Original receipt or invoice
• Reason for refund
• Bank account details for electronic transfer

6.2 Processing Time: Refunds are processed within 14-21 business days from approval.

6.3 Refund Method: Refunds will be issued to the original payment method or via bank transfer.

7. Non-Refundable Items

The following are non-refundable under any circumstances:

• Completed consultations and treatments
• Customized or specially-prepared formulations
• Opened or used products
• Gift certificates or promotional vouchers
• Diagnostic tests already performed

8. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis for extenuating circumstances. All exception requests must be submitted in writing to our management team.

9. Dispute Resolution

If you are dissatisfied with a refund decision, you may escalate the matter to our customer service management team. All disputes are subject to resolution under the laws of India.

10. Contact Information