Shipping Policy

1. Shipping Coverage

We currently ship Ayurvedic products and formulations across India. International shipping is not available at this time.

Service Areas: We deliver to all serviceable PIN codes across India through our trusted courier partners.

2. Shipping Methods & Delivery Times

* Delivery times are estimates and may vary based on location and courier availability.

3. Order Processing

3.1 Processing Time: Orders are typically processed within 24-48 hours of payment confirmation (excluding Sundays and public holidays).

3.2 Order Confirmation: You will receive an email/SMS confirmation once your order is placed and another when it ships with tracking details.

3.3 Prescription Requirements: Certain formulations may require a valid prescription. Orders will be held until prescription is received.

4. Shipping Charges

5. Packaging

5.1 Secure Packaging: All products are securely packed to prevent damage during transit. Temperature-sensitive items are packaged with appropriate cooling materials.

5.2 Eco-Friendly: We use recyclable and biodegradable packaging materials wherever possible.

5.3 Discreet Packaging: All packages are shipped in plain, unmarked boxes to ensure privacy.

6. Order Tracking

Once your order ships, you will receive a tracking number via email/SMS. You can track your order status through:

• Our website order tracking page
• Courier partner's website using the tracking number
• Customer service: +91-99106-72020

7. Delivery Issues

7.1 Failed Delivery Attempts

If delivery fails due to incorrect address or recipient unavailability, the courier will make up to 3 attempts. After that, the package will be returned to us, and re-shipping charges will apply.

7.2 Damaged Packages

Inspect your package upon delivery. If damaged, refuse delivery or note the damage on the delivery receipt and contact us immediately at +91-99106-72020.

7.3 Lost Packages

If your package shows as delivered but you haven't received it, contact us within 48 hours. We will investigate with the courier and resolve the issue.

8. Address Changes

Before Shipping: Address changes can be made by contacting customer service before the order ships.

After Shipping: Once shipped, address changes are not possible. Contact the courier directly using your tracking number.

9. International Orders

We currently do not ship internationally. For customers outside India, please contact us at international@bestayurvedaclinic.com for alternative arrangements.

10. Return Shipping

For returns and exchanges, please refer to our Refund Policy. Return shipping costs are borne by the customer unless the product is defective or incorrect.

11. Prescription Medications

Certain Ayurvedic formulations require a valid prescription. Orders containing prescription items will be shipped only after verification. Please upload prescription at checkout or email to orders@bestayurvedaclinic.com.

12. Contact for Shipping Inquiries